Shipping Policy

We appreciate your interest in shopping through our webshop. Below you will find a list of answers to all your questions regarding shipping.

WE ARE COMMITTED TO ENVIRONMENTAL SUSTAINABILITY

We only use environmentally friendly means of transport to distribute our goods, because we value our beautiful planet. As a result, the goods are delivered to you directly from the factory. So that we can enjoy this for a very long time to come, we ensure that we have minimal impact on the environment.

AVERAGE DELIVERY TIME

Moreover, we can significantly reduce our storage and transport costs. As a result, items are sold for the lowest possible price. We take care of the shipping costs of every order. 100% of our products are delivered to your home free of charge. There is no minimum order quantity required!

In Land is often delivered within 5 to 10 days after the order is dispatched. Of course, we guarantee that all our products are worth the wait and that by ordering from us and choosing this shipping option, you are helping the environment.

SHIPMENT CONFIRMATION

Shipment confirmation, together with the tracking number(s), will be sent by the sender by e-mail once the order has been processed in the system.

RETURNS

All items returned to our warehouse are the customer's responsibility. Please note that you must first request the return slip from customer service info@mercanta.com before returning the goods for further handling. Otherwise, the company will not be responsible in case of loss or damage during return.

DAMAGE

Shop is responsible for damage or loss of products during shipment. If the received order is not in good condition, damaged or the packaging is torn, you must contact our customer service info@mercanta.com and provide us with a photo of the package and contact the courier company responsible for handling your package.

All packaging materials and damaged goods must be retained in order to make a claim.